The Savings Bank of Russia has summed up on a video conference with Herman Gref
All for the client! The Savings Bank of Russia intends to continue the taken course on improvement of servicing and expansion of the presence not only in territory of the country. About it in a recent meeting with employees of bank in a mode online - video conferences was told by the head of the Savings Bank Herman Gref.
In a direct line employees of all territorial banks working in territory of Russia, and also three affiliated banks from Kazakhstan, Ukraine and Belarus could discuss their interesting questions with the head of the Savings Bank. The general audience has exceeded 15 thousand persons.
the Majority of the discussed questions concerned internal processes of work, and also new problems and bank plans.
In day of carrying out of a meeting it was executed exactly three years since that moment as Herman Gref has headed the Savings Bank. Summing up work, the head of bank has noted such achievements, as reduction of turns in bank branches, increase in a network of cash dispenses four times, introduction of new bank products and services, including development the Internet - bank. A key call for the Savings Bank Herman Gref named klientoorientirovannost, having underlined that for three years partly it was possible to develop the former Soviet monopoly faced to the client. However much still it is necessary to make the next years.
with the big pride the president of the Savings Bank told about introduction of industrial system of the Savings Bank (PSS), based on developed by Toyota company lin - technologies.
- Introduction PSS — this introduction of culture, this uneasiest in the list of our ambitious problems, — Gref has told, having noticed that giving thanks PSS to labour productivity has raised on 30 %, and on separate operations in bek - offices — in 10 times.
the head of bank considers as one more serious transformation creation of the centres of support of client operations (TSSKO). Realisation of this new project not only will create additional possibilities for bank development, but also will allow to raise quality and speed of servicing first of all.
- TSSKO — it is industrial revolution, — has underlined Herman Gref.
In spite of the fact that enormous work, ahead main task realisation is in this time done: by 2014 the Savings Bank of Russia should become one of modern bank the world companies. And, as the head of the Savings Bank has noted, an important role in achievement of this purpose each employee can play.
- Me is uninteresting to work with army of tin tell-tales: such armies win only in toy wars. You can affect the most key processes in bank, – Herman Gref has declared, being converted to colleagues.
During a direct line the head of the Savings Bank has answered all questions asked to it, having underlined that personal contact of employees about a top - management - very important element in bank work. He also has promised that such meetings become constants.
Open Society « the Savings Bank of Russia ». As advertising. The general licence of Bank of Russia for realisation of bank operations ¹ 1481 from 30. 08. 2010