Unpleasant surprises of the mobile Internet
one of readers has got To a similar situation « ».
- In salon « the Cellular world » I have bought high speed USB - the modem of the company of MTS. Any time used it, all regularly paid, and has then ceased to leave in the Internet with its help. However once to me the letter with the receipt for which I should pay a monthly fee for that month during which I did not use the Internet has by mail come. Certainly, it has surprised me, has unpleasantly amazed, after all about what similar selling assistants at all did not warn me. Also what I should do now? To give money for service which did not use?
According to the deputy chief of department on protection of the rights of consumers of administration of Khabarovsk Alexey Kondratyev, employees of department should face such questions and claims of the indignant citizens hardly probable not daily. Unites all these indignant citizens one – they were insufficiently attentive and have not considered necessary to familiarise with conditions of this or that contract. And meanwhile, the white paper – this only thing, than it is possible to operate in this or that situation.
- MTS – the large company which has proved in the market from a positive side, without breaking the rights of consumers, - Alexey Kondratyev speaks. – clear business, the citizen it is dissatisfied that workers of the company have not warned him about possibility of occurrence of a similar situation. Meanwhile, if this point is present at the signed contract, at what it is impossible to carp. In the present state of affairs, if in the contract the moment about a monthly fee anything illegal in actions of the company of MTS is not present is stipulated. To completely not necessarily manager to retell all contract on points to the clients. For this reason we always advise – Before to sign any white paper, read it attentively completely, be convinced that to you all is clear, and if is not present – ask questions interesting you to the service provider.
Here is how have commented on a situation in a press - service of the company of MTS.
- In this case the subscriber has been connected to the tariff « the Connection - 4 » - tells a press - the secretary of the company of MTS - the Far East Olga Trofimova. – A priori this tariff without a monthly fee. But there various limitless options for which already there is a monthly fee are connected. According to tariff plan conditions « MTS the Connection - 4 » the limitless option on access to the Internet is activated the first day of each month, and the same day, under condition of positive balance of the bill of the subscriber, for an option the payment in full is written off. If balance negative any payment, accordingly, it is not raised. In this case on the bill of the subscriber was a few money, therefore the licence fee continued to drip, in spite of the fact that it did not use the Internet. It is possible to familiarise with this information on an official site of the company www. khv. mts. ru (section « Tariffs »). Besides, about tariffs and company services of MTS clients can receive the detail information, having converted into the Contact centre of MTS (under number 0890 - from a mobile phone of MTS a call free).