Nabiullina: For poor-quality state services of officials will fine
In Russia the pre-judicial appeal, including in electronic form, actions of the officials urging people to act in a humiliating role of applicants of state services will be entered. Elvira Nabiullina has informed on it the minister of economic development, addressing to the international conference “ government Development in Russia “.
Also has added that the state will give special attention to complaints of citizens which cannot quickly and receive in time necessary inquiries and documents in traffic police, Rosreestre, the Pension fund, other departments rendering the state and municipal services. Nabiullina has underlined that officials will bear direct responsibility for granting of poor-quality state services. The minister has reminded that in the Code about administrative offences for it penalties from 3 to 30 thousand roubles are provided, and this measure will widely take root in practice. These and other innovations are directed on an overall objective - creation of the service state for citizens and business, has underlined the minister.
One of target indicators here - reduction of time of carrying out in turns behind any inquiries with present 55 till 15 minutes. Besides, by July, 1st, 2012 all officials of the country will be obliged in a mode of interdepartmental interaction, without driving citizens behind necessary documents on different offices, to exchange them at rendering of 80 regional and 188 municipal services. At federal level this rigid mode operates since October, 1st, 2011 and has already proved efficiency. For 4 months, by data minekonomrazvitija, officials have spent 6 million interdepartmental inquiries. “ so much people did not stand in queues, did not fray nerves “ - Nabiullina has explained. The minister has promised that in the near future in similar interdepartmental information interchange will be involved and kontrolno - supervising state structures. And in the long term the state will refuse a regulation of single state services. Also will concentrate on complex “ reality situations “.