Rus News Journal

The order of Federal Agency of supervision in an education sphere and sciences (Rosobrnadzor) from April, 17th, 2007 N 1003 Moscow “ About the Instruction statement about an order of consideration of references of citizens in Federal Agency of supervision in an education sphere and sciences “

It is registered in Ministry of Justice of the Russian Federation on May, 28th, 2007

Registration N 9568

According to the Federal law from May, 2nd, 2006 N 59 - FZ “ About an order of consideration of references of citizens of the Russian Federation “ (Meeting of the legislation of the Russian Federation, 2006, N 19, item 2060) and with a view of perfection of work with references of citizens in Federal Agency of supervision in an education sphere and sciences I order:

1. To confirm the applied Instruction about an order of consideration of references of citizens in Federal Agency of supervision in an education sphere and sciences (further - the Instruction).

2. To Deputy heads, chiefs of managements of Rosobrnadzora to organise Instruction studying by all workers of structural divisions Rosobrnadzora and to provide consideration of references and personal enrolment of citizens in strict conformity with requirements of the Federal law from May, 2nd, 2006 N 59 - FZ “ About an order of consideration of references of citizens of the Russian Federation “ and Instructions.

3. To chiefs of managements of Rosobrnadzora:

To represent quarterly to 5γξ a date following the termination of quarter, the information on results of work with references of citizens in managements in organizational - control department of Management of coordination and legal maintenance of supervision and control in an education sphere;

to spend not less often than an once in a half-year the complex analysis of the arrived references of citizens, parliamentary inquiries, inquiries and references of councillors of Federation and deputies of the State Duma of Federal Meeting of the Russian Federation, deputies legislative (representative) public authorities of subjects of the Russian Federation and representative bodies of municipal unions concerning infringement of the rights and freedom of citizens, and also practice of their consideration and the permission in managements (further - the complex analysis);

To represent by January, 20th and on July, 25th to Management of coordination and legal maintenance of supervision and control in an education sphere of the inquiry on results of the complex analysis for generalisation;

to use results of the complex analysis for forecasting and planning of supervising activity.

4. To management of coordination and legal maintenance of supervision and control in an education sphere (V.V.Spassky):

to represent quarterly to 15γξ a date following the termination of quarter, to head Rosobrnadzora the summary information on results of work with references of citizens in Rosobrnadzore (for expired quarter);

To represent annually till February, 1st to head Rosobrnadzora the generalised information on references of citizens and practice of their consideration and the permission in Rosobrnadzore, prepared on the basis of inquiries of managements on results of the complex analysis.

5. Control over execution of the present order I reserve.

the Head V.Bolotov

the Appendix

the Instruction about an order of consideration of references of citizens in Federal Agency of supervision in an education sphere and sciences

I. General provisions

1. The instruction about an order of consideration of references of citizens in Federal Agency of supervision in an education sphere and sciences (further - the Instruction) defines an order of the account, registration, consideration and the permission of references of citizens, control over their execution, the organisations of personal enrolment of citizens.

2. For the present Instruction following basic terms are used:

1) the reference of the citizen (further - the reference) - directed to a state structure, local government or to the official the written offer, the statement or the complaint, and also the oral reference of the citizen in a state structure, local government;

2) the offer - the recommendation of the citizen about perfection of laws and other standard legal certificates, activity of state structures and local governments, development of public relations, improvement socially - economic and other fields of activity of the state and a society;

3) the statement - the request of the citizen for assistance in realisation of its constitutional laws and freedom or constitutional laws and freedom of other persons, or the message on infringement of laws and other standard legal certificates, lacks of work of state structures, local governments and officials, or criticism of activity of the specified bodies and officials;

4) the complaint - the request of the citizen for restoration or protection of its broken rights, freedom or legitimate interests or the rights, freedom or legitimate interests of other persons.

3. Citizens have the right to address personally, and also to direct individual and collective references to state structures, local governments and to officials.

4. Instruction positions extend on the references received in the written or oral form on personal reception, by mail, of a fax communication, telegraph, e-mail and other information systems of the general using.

5. The work organisation under the account, registration, to consideration of references and personal enrolment of citizens, including a management of Federal Agency of supervision in an education sphere and sciences (further - Rosobrnadzor), is carried out in an order established by the Federal law from May, 2nd, 2006 N 59ΤΗ “ About an order of consideration of references of citizens of the Russian Federation “ (Meeting of the legislation of the Russian Federation, 2006, N 19, the item 2060) and the present Instruction, in common organizational - control department of Management of coordination and legal maintenance of supervision and control in an education sphere (further - organizational - control department), chiefs of managements and their assistants responsible for coordination of work with references of citizens, the workers responsible for conducting of office-work in managements, and also workers of secretaries of the head and deputy heads of Rosobrnadzora.

6. It is forbidden to direct the complaint to consideration to a state structure, local government or to the official, the decision or action which (inactivity) will be appealed against.

II. An order of the account, registration

and transfers of written references of citizens on consideration

7. All written references of citizens arriving in Rosobrnadzor irrespective of a way of their delivery, transfer or creation, are subject to the account in organizational - control department as separate group of documents.

8. Registration of written references of citizens (including the references addressed directly to deputy heads of Rosobrnadzora, chiefs of managements and to their assistants) is made on-line and carried out in organizational - control department. Repeated registration of references of citizens in managements is not supposed.

Registration in organizational - control department are not subject letters of competitors of scientific degrees and the academic statuses which affairs are on consideration in Rosobrnadzore, and the organisations addressed in Management and control in sphere of certification scientific and scientifically - pedagogical workers or its departments, and also the letters addressed to officials of Rosobrnadzora with an inscription “ personally “.

Letters of competitors of scientific degrees and the academic statuses, which business are on consideration in Rosobrnadzore, and the organisations addressed in Management and control in sphere of certification scientific and scientifically - pedagogical workers or its departments, are registered in the given management.

Letters of citizens with an inscription “ personally “ After perusal by addressees in case in them does not contain the personal information, and the questions demanding official answers are put, transferred to registration in organizational - control department when due hereunder.

9. The written reference is subject to obligatory registration within three days from the moment of receipt in Rosobrnadzor.

the Written references of citizens received during personal reception by officials of Rosobrnadzora, should be transferred accordingly workers of secretaries of head Rosobrnadzora or its assistants or the workers responsible for conducting of office-work in managements, in organizational - control department not later than a next working day.

10. Registration number of the reference of citizens is formed of two initial letters of a surname of the author of the reference and reference serial number during the current year.

Registration number, date of registration and quantity of sheets is underlined in a stamp “ references of citizens “ Rosobrnadzora (appendix N 1) which is put down in the bottom right corner of the first sheet of the reference.

For example, WILLOWS - 14

10. 01. 2007, where

WILLOWS - the first letters of a surname of the applicant (Ivanov),

14 - letter serial number,

10. 01. 2007 - registration date.

On collective references of citizens before serial number letters " are put down accordingly; Kol “.

11. For registration of references of citizens it is used registration - the control form (further - RKF) automated it is information - a search engine applied in Rosobrnadzore.

In RKF following basic requisites of references of citizens are brought:

the name of a kind of the reference;

a surname, a name, a patronymic of the applicant, its address;

date of registration of the reference, registration number;

quantity of sheets of the reference;

the summary (the reference summary, keywords);

management - the executor, management - a co-author;

a reference date of performance;

the resolution (the executor, the commission maintenance, the author, date);

reference movement;

a mark about execution of the reference and its direction in business;

subjects of references;

a kind of transfer of the reference (mail, a fax, e-mail);

the accompanying document (in case of readdressing).

the Structure of the basic requisites of registration depending on character of the reference and problems of use of the information can be supplemented drutimi with requisites:

presence of appendices;

intermediate dates of performance, carrying over of dates of performance;

The repeated reference.

work Rules in the automated it is information - a search engine and an order of filling RKF are defined by the corresponding instruction of Rosobrnadzora.

12. At receipt of the reference of the citizen on a question on which the written answer in essence in connection with earlier directed reference was given to it, it the next registration number is assigned, and in corresponding column RKF registration number of the first reference is underlined. In the right top corner of repeated references the stamp " is put; repeatedly “.

13. The registered references of citizens are transferred organizational - control department in secretaries of head Rosobrnadzora and its assistants or in managements.

Arrived in secretaries of head Rosobrnadzora and its assistants, in managements the registered references of citizens are left to a management in day of their receipt.

After consideration of references of citizens by head Rosobrnadzora they come back in organizational - control department for entering in RKF resolutions and transfer to execution in secretaries of deputy heads and in managements of Rosobrnadzora.

After consideration of references of citizens by deputy heads or chiefs of managements they are transferred to workers of secretaries of deputy heads or the workers responsible for conducting of office-work in managements, for entering in RKF resolutions and transfer to execution in managements or to the direct executor accordingly.

14. References of citizens arriving to head Rosobrnadzora if the mentioned questions do not demand instructions of a management of Rosobrnadzora, go organizational - control department after registration directly to secretaries of deputy heads and (or) in managements of Rosobrnadzora for consideration.

In this case resolutions of deputy heads and chiefs of managements also are brought in RKF by workers of secretaries of deputy heads or the workers responsible for conducting of office-work in managements.

15. Transfer of the registered references of citizens on execution in secretaries of deputy heads and management is carried out through expedition.

In managements transfer of references of citizens on execution is carried out by the workers responsible for conducting of office-work.

16. With a view of safety of originals of references of citizens it is forbidden to do on them any marks. By letters - inquiries it is necessary to direct x-copies of these references.

17. Envelopes to letters of citizens remain when only on them it is possible to establish the address of the sender or when postage stamp date is necessary for acknowledgement of a departure time and is receivedija letters, and also in other necessary cases.

III. Dates of performance

written references of citizens

and an order of their consideration

18. Dates of performance of references of citizens are estimated from the date of their receipt and registration in Rosobrnadzore, except for the references which have arrived from higher bodies of the government with a date of performance specified in the covering letter.

19. Following dates of performance of references of citizens are established:

the references of citizens which are not demanding additional studying and check - till 30 days

References of citizens on which reception of additional materials is necessary, a direction of inquiries, carrying out of checks for the permission of a matter of substance - till 30 days with possible prolongation of a date of performance and the obligatory intermediate answer to the author of the reference

20. Consideration of the registered written references of citizens in Rosobrnadzore is carried out in two stages and includes primary consideration, and also consideration in essence.

Primary consideration of written references is spent at their registration in organizational - control department. Consideration of written references is in essence spent in managements of Rosobrnadzora.

21. Personal responsibility for timely and qualitative consideration of references of citizens, answer preparation when due hereunder and reliability of the data stated in it, is assigned to the direct executor and the head of department - executor Rosobrnadzora. Absence of the direct executor (illness, holiday, business trips and etc.) Does not remove from management - the executor of responsibility for timely and qualitative consideration (permission) of references of citizens.

22. At registration the written reference is considered in organizational - control department for the purpose of definition:

1) performance by the applicant of requirements of article 7 of the Federal law from May, 2nd, 2006 N 59 - FZ “ About an order of consideration of references of citizens of the Russian Federation “ shown to the written reference. The written reference should contain without fail the body name to which the reference goes, or a surname, a name, a patronymic of the corresponding official (or a post of the corresponding person), and also a surname, a name, a patronymic (the last - at presence) the citizen, the mailing address on which should be directed the answer or the notice on reference readdressing, an essence of the offer, the statement or the complaint, the personal signature and date;

2) type of the reference which should be specified subsequently at distribution of references for the answer among managements of Rosobrnadzora - the offer, the statement, the complaint;

3) the basic and accompanying subjects of the reference which are necessary at distribution of references among managements of Rosobrnadzora on execution and draught resolution preparations.

23. The references of the citizens which have arrived on information systems of the general using, are subject to consideration in an order established by the Federal law from May, 2nd, 2006 N 59 - FZ “ About an order of consideration of references of citizens of the Russian Federation “ and the present Instruction in case they contain a surname, a name, a patronymic (the last - at presence) addressed, the mailing address, an essence of the offer, the statement or the complaint.

24. In case in the written reference the surname of the citizen who has directed the reference, and the mailing address on which the answer should be directed are not specified, the answer to the reference is not given, such reference is written off in business organizational - control department.

If in the specified reference data on prepared, made or perfect illegal act, and also on the person, its preparing, making or made contain, the reference is subject to transfer on consideration to head Rosobrnadzora and a direction in a state structure according to its competence.

25. In a case if the text of the written reference does not give in to perusal, it is not subject to a direction on consideration in managements of Rosobrnadzora or on consideration in other public authorities, other state structures or local governments according to their competence, the answer to the reference is not given, on what is informed the citizen who has directed the reference if its surname and the mailing address give in to perusal.

26. The reference in which the judgement will be appealed against, comes back to the citizen who has directed the reference, with an explanation of an order of the appeal of the given judgement.

27. By consideration in essence under each reference of the citizen which has arrived according to the resolution of a management on execution in corresponding management by Rosobrnadzora, one of following decisions is accepted:

about acceptance of the reference to consideration and answer preparation;

about acceptance of the reference to consideration and letter preparation - inquiry for more information;

about acceptance of the reference to consideration and a direction of a copy of the reference on an accessory in public authorities, other state structures or local governments which competence some question, containing in circulation concerns;

about an information direction in bodies of Office of Public Prosecutor or other law enforcement bodies according to their competence;

about a direction on an accessory in public authorities, other state structures or local governments if the mentioned questions do not concern conducting Rosobrnadzora;

about reference transfer on execution in other management.

the Specified decisions should be accepted not later than seven days from the moment of reference registration in Rosobrnadzore, thus decisions on an information direction in bodies of Office of Public Prosecutor either other law enforcement bodies or reference readdressings in other management are accepted immediately after receipt in management.

28. If in the written reference of the citizen the question on which written answers in essence in connection with earlier directed references were repeatedly given to it contains, and thus new arguments or circumstances the head or deputy head Rosobrnadzora on the basis of representation of the head of department or the person, its replacing, have the right to make the decision on groundlessness of the next reference and the termination of correspondence with the citizen on this point in question in circulation are not put provided that the specified reference and earlier arriving references of the citizen went in Rosobrnadzor. Management - the executor notifies the citizen who has directed the reference On the given decision.

29. If the answer on the substance of the question put in circulation cannot be given without disclosure of the data making state or other secret protected by the law, to the citizen who has directed the reference, by management - the executor is informed on impossibility to answer on the substance of the question put in it in connection with inadmissibility of disclosure of the specified data.

30. If for consideration of the reference of the citizen reception of additional materials, management is required - the executor prepares and sends necessary letters - inquiries. For observance of target dates of execution in letters - inquiries term of representation of the answer in Rosobrnadzor taking into account requirements of point 2 of article 10 of the Federal law from May, 2nd, 2006 N 59 - FZ " is underlined; About an order of consideration of references of citizens of the Russian Federation “.

31. If for consideration of the reference of the citizen check carrying out according to the competence of Rosobrnadzora is required, the head or deputy head Rosobrnadzora on the basis of representation of the head of department - the executor appoints check and if necessary prolongs a date of performance. Management - the executor notifies on it the citizen who has directed the reference.

32. The written reference containing questions, which decision are not included into the competence of Rosobrnadzora, goes within seven days from the date of registration to corresponding body or to corresponding official which competence includes the decision of the questions put in circulation, with the notice of the citizen who has directed the reference, on reference readdressing.

If in circulation along with the questions which are within the competence of Rosobrnadzora, the questions which are subject to consideration in other public authorities, other state structures or local governments which competence includes the decision of the questions put in circulation within seven days from the date of reference registration in Rosobrnadzore, management - the executor directs copies of references on an accessory with the notice of authors of references contain. Consideration of such references regarding the questions which are within the competence of Rosobrnadzora, is carried out in an order established by the Federal law from May, 2nd, 2006 N 59 - FZ “ About an order of consideration of references of citizens of the Russian Federation “ and the present Instruction.

33. If in references of citizens, along with the questions which are within the competence of Rosobrnadzora, data on prepared, made or perfect illegal act, and also on the person, its preparing, making or made contain, copies of such references are subject to a direction in bodies of Office of Public Prosecutor or other law enforcement bodies according to their competence.

34. If in the written reference of the citizen obscene or offensive expressions, life threats, to health and property of officials of Rosobrnadzora, and also members of their families such reference can be left without the answer on the substance of the questions put in it and to the citizen who has directed the reference contain, management - the executor is informed on inadmissibility of abusing by the right.

35. Management - the executor has not the right to transfer independently in other control of Rosobrnadzora registered and directed to it on execution the reference of the citizen, including to transfer the reference of the citizen on an accessory.

In the presence of the commission of a management of Rosobrnadzora the direction of references of citizens on execution in other management is carried out only with the consent of a management of Rosobrnadzora. For this purpose the head of department - the executor directs the report addressed to head Rosobrnadzora (deputy head Rosobrnadzora) who has given the commission. The considered report with the positive resolution of head Rosobrnadzora (deputy head Rosobrnadzora) and the reference of the citizen are transferred by management - the executor in organizational - control department.

Transfer from one management in another of the references addressed directly in managements, is carried out under the co-ordinated decision of chiefs of managements through organizational - control department.

the Information on transfer of the reference is brought in other management by workers organizational - control department in RKF then references are transferred on execution in control of Rosobrnadzora on an accessory.

36. By reference consideration disclosure of data containing in it, and also data on private life of the applicant without its consent is not supposed. Is not disclosure of data the direction of the written reference in body or to the official which competence includes the decision of the questions put in circulation.

37. Answers to references of citizens should be given reason, whenever possible referring to norms of the legislation of the Russian Federation, with an explanation of all questions mentioned in them and if in satisfaction of the reference to the applicant it is refused - to contain an accurate explanation of an order of the appeal of the made decision with body instructions (dolzhn ostnogo persons) to which the complaint can be directed.

the Answers made on the basis of standard legal certificates, necessarily should contain carefully checked up references to them (a document version, the author, date, number and the name).

38. In cases when in the resolution of a management the commission is given to two or several managements of Rosobrnadzora, the executive is the management specified in the resolution first or opposite to which there is a mark “ convocation “. To management - to the executive the original of the reference goes and the right of convocation of co-authors and coordination of their work is given. Managements - co-authors receive reference copies.

Management - the co-author represents offers to responsible management - to the executor during first half of the term which has been taken away on executions of the reference.

39. At impossibility to consider the reference when due hereunder the executive should address to a management of Rosobrnadzora with written motivirovannoj the request for its prolongation, co-ordinated with organizational - control department, but no more, than for 30 days.

40. All data on reference course of execution (a reminder to the executor, the permission to term prolongation, the report to a management, inquiry and etc.) Are brought in RKF.

IV. Control over execution of commissions on consideration of references of citizens

41. Control over execution of references of citizens is established with a view of maintenance of their consideration in the terms provided in section of III present Instruction, and the appropriate permission of questions containing in them.

Control over timely consideration of references of citizens is assigned on organizational - control department, workers of secretaries of deputy heads of Rosobrnadzora, the workers responsible for conducting of office-work in managements, and also to chiefs of managements.

42. As a whole the monitoring system should be put so that to provide timely and qualitative consideration of the arrived references of citizens.

All registered references of citizens demanding consideration are subject to control.

43. Control over consideration of the arrived reference of the citizen begins with the moment of its registration in Rosobrnadzore and comes to an end at registration and departure of the definitive answer to its author.

44. Control for Timely consideration of oral references of the citizens stated on personal reception, carries out in the same order, as control over timely consideration of written references.

45. Organizational - the control department watches a date of performance of references of citizens, weekly directs lists of references of citizens with the expired dates of performance (delayed), and also subject to execution current week to secretaries of head Rosobrnadzora, its assistants and management.

Workers of secretaries of deputy heads of Rosobrnadzora supervise course of execution of commissions of deputy heads of Rosobrnadzora on consideration of references of citizens. On the facts of default of terms of the specified commissions managements they immediately inform deputy heads of Rosobrnadzora.

The persons who are carrying out control over consideration of references of citizens in managements, are obliged to inform weekly to the head of department on cases of infringement of dates of performance of references of citizens direct executors.

Chiefs of managements weekly consider at operative meetings a condition of performing discipline on work with references of citizens in management.

46. References of citizens act in film from control after their consideration in essence when on them all necessary measures are taken and the irrefragable answers corresponding to the legislation of the Russian Federation are given.

References of citizens on which intermediate answers are given, do not act in film from control to a direction by results of their consideration of the definitive answer to the applicant.

47. Date of removal of the reference from control is date of registration and sending of the definitive answer to the applicant.

48. Chiefs of managements or the workers responsible in managements for coordination of work with references of citizens:

regularly analyze and generalise the references of citizens containing in them practical remarks for the purpose of timely revealing and elimination of the reasons, the rights generating infringement and interests of citizens protected by the law, and also perfection of work of Rosobrnadzora, take measures on reduction of quantity of complaints, reduction of repeated references;

quarterly represent the information on results of work with references of citizens in managements in organizational - control department;

Not less often than an once in a half-year carry out the complex analysis of the arrived references of citizens, parliamentary inquiries, inquiries and references of councillors of Federation and deputies of the State Duma of Federal Meeting of the Russian Federation, deputies of legislative (representative) public authorities of subjects of the Russian Federation and representative bodies of municipal unions concerning infringement of the rights and freedom of citizens, and also practice of their consideration and the permission in managements and are represented by inquiries on results of the complex analysis to Management of coordination and legal maintenance of supervision and control in an education sphere.

49. Organizational - the control department quarterly prepares the summary information on results of work with references of citizens in Rosobrnadzore, reports on head Rosobrnadzora and dispatches to deputy heads of Rosobrnadzora and chiefs of managements for use in work.

50. Management of coordination and legal maintenance of supervision and control in an education sphere annually represents to head Rosobrnadzora the generalised information on references of citizens and practice of their consideration and the permission in Rosobrnadzore, prepared on the basis of inquiries of managements for expired year.

V. Registration, sending of answers

and formation of affairs

under references of citizens

51. Answers to references of citizens are given by head Rosobrnadzora, its assistants, and also chiefs (deputy chief) of structural divisions Rosobrnadzora within the competence.

52. The answer can be given in the written or oral form. In case of the oral answer the information on such answer is represented the head of department - the executor in writing in organizational - control department for entering of corresponding record in RKF.

53. Written answers to references of citizens are made out on forms of Rosobrnadzora or managements with an angular stamp according to the established rules.

54. At answer addressing the surname in a dative case and the initials of the author of the reference (addressee), then - the mailing address is underlined.

mailing address Elements specify in the sequence established by rules of rendering of services of a mail service.

For example: to Ivanov And. A

Griboedov`s street, the house 5, sq. 121,

Moscow, 123456.

the Answer to the collective reference of citizens goes addressed to the first person specified in circulation (if the concrete person in circulation is not stipulated) or on the address of the person specified on an envelope, on occasion - to each of the persons who have signed the reference.

55. Answers to authors of references are made out with instructions of a post of the person who have signed the answer, a name, a patronymic, a surname of the executor and number of its phone.

56. The following order of vising of projects of answers to references of the citizens prepared signed by head Rosobrnadzora and its assistants is established.

On the second copy of the project of the answer visas of the head of department or department in which the answer, the direct executor, chiefs and (or) workers of the structural divisions Rosobrnadzora participating in its preparation, with decoding of posts and surnames prepares are obligatory. The projects of answers directed for the signature to head Rosobrnadzora, are vised by its assistants in case consideration of the given reference also was entrusted to them.

57. The Reference number of the sent answer consists of entering registration number of the letter - references after which through fraction the index of management and file number according to the nomenclature of affairs of management is underlined. For example: N PE - 26/ 05 - 6 from 13. 01. 2007.

58. Registration of the answers signed by head Rosobrnadzora, is carried out by workers organizational - control department, answers signed by deputy heads of Rosobrnadzora, - workers of their secretaries, answers signed by chiefs of structural divisions - the workers responsible for conducting of office-work in managements.

Carrying out registration of answers workers bring corresponding records in RKF.

59. Answers to the written references which have arrived in Rosobrnadzor, including on information systems of the general using, go to the mailing address specified by the applicant in circulation.

Sending of answers to references of citizens by e-mail or is by fax supposed at their subsequent sending to the mailing address specified by the applicant in circulation.

60. References of citizens should be returned executors after their consideration to the workers responsible for conducting of office-work, with all materials concerning them for the centralised formation of affairs in managements. Formation and storage of affairs under references of citizens at executors are forbidden.

Workers of secretaries of deputy heads or the workers responsible for conducting of office-work in managements, check correctness of registration of answers (presence of the signature, date, number, the address, visas on a copy, etc.) Also bring necessary records in RKF.

61. References of citizens, copies of answers to them and the documents connected with their consideration (permission), are formed in affairs according to the nomenclature of affairs in an order established in Rosobrnadzore.

62. At formation of affairs correctness of a direction of documents in business, their completeness is checked. Documents in affairs should be arranged chronologically. In case of occurrence of the repeated reference or occurrence of additional documents they are filed to corresponding group of documents. Not resolved references of citizens, and also incorrectly made papers on their execution to file in affairs it is forbidden.

63. The affairs formed under references of citizens according to the nomenclature of affairs by Rosobrnadzora and business, formed under references of citizens according to the nomenclature of affairs of managements - executors, is stored at the workers responsible for conducting of office-work in managements.

64. After target dates of storage of business are liable to destruction according to the established order.

65. Responsibility for safety and completeness of documents under references of citizens is assigned to chiefs of managements and the workers responsible for conducting of office-work.

VI. The organisation of personal enrolment of citizens

66. Personal enrolment of citizens in Rosobrnadzore will be organised next days and hours of week:

The head I and III Thursday of month, with 16. 00 to 17. 45

Assistants

the head Thursday, with 16. 00 to 17. 45

Chiefs

managements Thursday with 16. 00 to 17. 45

Assistants to chiefs of managements, chiefs

departments daily, except Friday, holiday, celebratory and the days off, with 16. 00 to 17. 45

the Information on a place and the reception schedule is hung out in an accessible place in buildings of Rosobrnadzora and takes place on a site of Rosobrnadzora.

67. The citizens, wishing to pass on personal reception to officials of Rosobrnadzora on private matters, address in organizational - the control department which workers record, get and give out to citizens the registration form of personal enrolment of citizens of the established sample (appendix N 2) in which the surname is underlined, a name and a patronymic of the visitor, and also a surname of the person spending reception (further - the registration form).

Workers of department carry out also the help telephone consultations intended for rendering to citizens of the operative, qualified help of information character, connected with the organisation of personal reception. For information representation on the organisation of personal enrolment of citizens, consultations and representation of other necessary data constant phone number is allocated.

68. The private responsibility for the organisation of enrolment of citizens in managements is born by their chiefs, and at a management of Rosobrnadzora - workers of secretaries.

69. Repeated references of citizens about the reception, arrived from the same person on the same question, are considered by the official, higher in relation to the person who has considered the primary reference. Reception by the higher official on a post is carried out, as a rule, at a dissatisfaction of the citizen with results of consideration of its previous references with the subordinate official.

70. On occasion on disputable and important questions with complaints to decisions of deputy heads of Rosobrnadzora enrolment of citizens is carried out directly by head Rosobrnadzora.

71. The registration form on personal reception to the concrete official grants the right to the visitor on an input in a corresponding building of Rosobrnadzora.

72. At personal reception the citizen shows the document proving its identity.

73. Consideration of offers, statements and complaints of the citizens stated on personal reception, is conducted in the same order, as written references of citizens. The workers of Rosobrnadzora conducting reception, by consideration of references of citizens are obliged to understand attentively a being of each complaint and each statement, creating atmosphere of the objective, basic, benevolent relation to requests of citizens, to take measures for possible fuller permission of the put questions.

If the questions put by the citizen are not included into the competence of Rosobrnadzora, its right and a reference order in corresponding public authorities, other state structures or local governments is explained to it.

74. The maintenance of the oral reference is brought in the registration form. In a case if the facts stated in the oral reference and circumstances are obvious and do not demand additional check, the answer to the reference with the consent of the citizen can be given orally during personal reception about what in the registration form corresponding entry is made.

75. If during enrolment of citizens it is impossible to solve the put questions, from the citizen the written reference which after registration is transferred for consideration when due hereunder is accepted. The written reference received during reception, is transferred in organizational - control department for registration not later than a next working day.

76. During personal reception to the citizen can be refused the further consideration of the reference if the answer on the substance of the questions put in circulation earlier has been given it.

77. Upon termination of reception at head Rosobrnadzora, its assistants and chiefs of structural divisions registration forms are made out accordingly by workers of secretaries or the workers responsible for conducting of office-work in managements.

78. The filled registration forms monthly are transferred in organizational - control department for their subsequent generalisation and the account in work.

79. Registration forms for expired calendar year are stored in organizational - control department within current year then surrender in archive and after storage target dates are destroyed under the certificate.